For Efficient After Sales Service
Solmar knows that making sure your new home is beautiful and well cared for is important to you. It is important to us too! To help us provide you with the most efficient after-sales service, please follow the steps outlined below.
Step 1:
Prior to occupying your home, you will be asked to meet with a Solmar representative for a pre-delivery inspection (PDI.) During this exciting walk through your new home, it is important to balance your excitement with a thorough inspection of the premises.
A form will be given to you. List all deficiencies you see in the home. You should pay special attention to any chips or cracks in materials, particularly sinks, tubs, counters and tiles. Once you take occupancy of your home, nicks and scratches will be assumed to have been caused by wear and tear, and so will not be repaired if not listed on the PDI form.
Barring unforeseen circumstances, any items you list on the PDI form will be repaired within 30 days.
Step 2:
After you have owned your home for 30 days, you should fill in another form -- referred to as the 30-day form. This is your second opportunity to list any problems you may discover with your home. Remember, nicks, chips, bumps and scratches that were not listed on your PDI will not be covered. However, you may discover some doors need adjusting for proper closure. Any plumbing, electrical or roofing issues you have can also be listed at this time.
During the first year of occupancy, if you have any issues with your home which affect your ability to live in it comfortably, or any plumbing or electrical emergencies, you can call Nataile at (905) 660-9222. Or, you can e-mail your concerns to natalie@solmar.ca.
Step 3:
As the one-year anniversary of you owning your home approaches, you have the opportunity to send in another form. Your year-end form should cite all shrinkage items such as nail pops, corner bead cracks, baseboard separation and cracks around door frames. All such shrinkage issues will be addressed during one visit. These are generally taken care of at the one-year mark as your house will continue to settle during the first year.
Step 4:
After you have owned your home for one year, all warrantable issues must be put in writing and sent to Tarion, who administers the warranty from this time forward. All Tarion information will be provided to you before you close, so you can send the proper forms to the right people. You can call Tarion with any questions, at 1-877-9TARION.
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