THE SOLMAR ADVANTAGE

Passionate about Serving Our Communities

At Solmar, we care. From the moment you purchase your home, our friendly team will be there to support you every step of the way. Throughout the sales process, to moving day and beyond, we’ll ensure your experience is as seamless as possible – so you can focus on getting acquainted with your new home.

WARRANTY COVERAGE

Peace of Mind
Built In

Every Solmar home is built to meet or surpass the structural requirements of the Ontario Building Code. For additional peace of mind, Solmar properties enjoy comprehensive warranty coverage provided by Solmar and backed by Tarion Warranty Corporation, by whom we’re rated excellent.

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YOUR SOLMAR WARRANTY

All Solmar properties come with a warranty of up to seven years so you can rest easy in your new home. Our comprehensive warranty covers minor defects, such as cracks due to shrinkage, as well as any larger issues, like major structural defects or water penetration through foundation walls.

YOUR TARION WARRANTY

After you have owned your home for one year, all warrantable issues must be put in writing and sent to Tarion, who administers the warranty from this time forward. All Tarion information will be provided to you before you close. You can call Tarion with any questions, at 1-877-9TARION.

If you have any issues with your home that affect your ability to live in it comfortably, you can call (905) 660-9222 or email our Customer Service Department at customercare@solmar.ca.

AFTER SALES SERVICE

Our Commitment to Excellence

Purchasing a home is an exciting step that we’re honoured to share with you. To make sure your new home is everything you had hoped for, we have a rigorous quality-control process that puts you in control.

Step 1:

Pre-Delivery Inspection

Prior to moving into your new home, you’ll be invited to meet with a member of the Solmar team for a Pre-Delivery Inspection (PDI). This takes around two hours and gives you the opportunity to thoroughly inspect the home, as well as discussing warranty, maintenance, and what you should expect from your home over time. At the end of your inspection, you will be given a copy of your PDI form and your Warranty Certificate which should be shown to your lawyer for closing purposes. Any items you list on the PDI form will usually be repaired within 30 days.

Step 2:

30-Day Form

After you have owned your home for 30 days, you should fill in the 30-Day Form. This is your second opportunity to list any problems you may have discovered in your new home. Keep in mind that any nicks, chips, bumps or scratches that were not listed on your PDI will not be covered. However, you may discover some doors need adjusting for proper closure. Any plumbing, electrical, or roofing issues you have can also be listed at this time.

Step 3:

One-Year Mark

As the one-year anniversary of your home ownership approaches, you will have the opportunity to send in another form. Your Year-End Form should cite all shrinkage items such as nail pops, corner bead cracks, baseboard separation, and cracks around door frames. All such shrinkage issues will be addressed during one visit. These issues are generally taken care of at the one-year mark as your house will continue to settle during the first year.

Click to Contact a Customer Care Specialist

Please feel free to reach out to us anytime during your homebuying process. We are here to assist you and answer any questions you may have regarding your new purchase and all the processes along the way.

TESTIMONIALS